Services

The following are details of what you can expect from us and the tasks that are included in our fixed management fee:

Company Services

• Provide a Registered Office for your Company.
• File an Annual Confirmation Statement with Companies House.
• File Annual Accounts reflecting the financial status of your Company.
• Keep the Company records including changes in members and issuing new Certificates to new owners
• Notification of resignation or appointment of Directors.
• Call, attend and minute the Annual General Meeting.

• Prepare budgets and long-term expenditure forecasts for agreement at the AGM.
• Demand service charges and ground rents in accordance with the lease and statutory requirements.
• Monitor and record payments.
• Implement an established arrears recovery process on non-payment of charges.
• Pay contractors for services and works and monitor expenditure against budget.
• Set up a cyclic and major works programme.

• Prepare a Summary of the Income and Expenditure for each year and submit accounts papers to the accountants for certification.
• Instruct preparation of the annual company accounts.
• Circulate both sets of accounts to the owners for approval.
• Respond to queries and confirm filing of Company accounts when agreed.

• Provide a dispute resolution process to deal with
  • Service charges non-payment.
  • Neighbour disputes – e.g., antisocial behaviour or leaks.
  • Disputes in relation to use of the common areas.

• Arrange maintenance of the property with programmed works.
• Respond to emergency works reported to us.
• Arrange competitive tendering of major works with full consultation as required by law.
• Arrange and monitor periodic contracts such as cleaning and gardening.
• Check insurance and health and safety documents are in place for all contractors.

• To negotiate and put in place insurance for the block and the Company.
• To liaise with residents, owners and insurers on claims.

• To provide a good communications system for residents and owners by telephone, email and through our website.
• To provide a published complaints procedure.
• To provide regular management reports to directors and owners as required.
• To provide an out of hours advice line to assist residents in cases of emergency.
• To issue a welcome pack to new owners on receipt of notices.

• Consents for alterations
• Replies to standard leasehold enquiries on sales
• Transfer and registration fees on change of ownership
• Arrears recovery fees
• Survey fees on issues with individual flats.

These services are in relation to individual flats and are not generally payable from the service charge fund. They will be notified to the individual flat and recharged to them.